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Frequently Asked Questions (FAQ) – https://www.bookans.com/
- What is gattons.store?
gattons.store is an online store specializing in digital licenses for Windows operating systems, Microsoft Office, Microsoft tools (Visio, Access, Outlook, Project, Visual Studio), Autodesk software, Kaspersky security products, and eBooks.
- How will I receive my product after purchase?
All product keys are delivered via email. Once payment is confirmed, your order will be processed and sent within 1–24 hours.
- Are the product keys genuine?
Yes ✅ All product keys are original, sourced from trusted suppliers, and 100% legal for activation.
- What products do you sell?
We provide:
Windows: Windows 10, Windows 11, Windows Server
Microsoft Office: 2016, 2019, 2021, 2024 Pro Plus
Microsoft Tools: Visio, Access, Outlook, Project Professional
Visual Studio: 2015, 2019, 2022
Autodesk Products
Kaspersky Security Software
Ebooks
- How fast will I get my product key?
Most orders are delivered within 1 hour. In some cases, it may take up to 24 hours.
- How do I activate my product key?
You can activate it directly during installation or from the software’s activation window. Detailed activation instructions will be included with your email.
- Can I reuse my product key if I reinstall Windows or Office?
Most licenses are for one-time activation on one device. If you reinstall the system, you may need to purchase a new key.
- Do you offer refunds?
Refunds are only available if:
The key was not delivered.
The product key does not work and we are unable to provide a replacement.
Refunds are not available if the wrong product was purchased or if you fail to follow activation instructions.
- What if my key doesn’t work?
If your key fails to activate, contact our support team with a screenshot showing the error. We will send a replacement within the policy timeframe.
- How long do I have to report activation issues?
You must notify us of activation issues within 15 days of purchase. After this period, replacements will not be issued.
- Do you provide support after purchase?
Yes. Our support team helps with activation and installation. For software features or technical issues beyond activation, please contact the official vendor (e.g., Microsoft, Autodesk, Kaspersky).
- How can I pay?
We accept secure online payments via Credit/Debit cards and supported payment gateways at checkout.
- Do I need technical skills to activate products?
No. The activation process is simple, and we provide step-by-step instructions with every purchase.
- Are your licenses permanent or subscription-based?
Windows & Office keys are usually lifetime licenses.
Some services like Office 365 or Kaspersky may be subscription-based (1 year or multi-year).
- Do you sell physical CDs or DVDs?
No ❌. All products are digital and delivered by email.
- Are updates included with the licenses?
Yes ✅. Microsoft and other vendors provide security and feature updates as part of your license.
- Can I transfer my license to another computer?
In most cases, licenses are tied to a single device and cannot be transferred. Check product details for exceptions.
- Is my payment information safe?
Yes. gattons.store uses secure payment gateways and does not store your card details.
- Do you sell student or enterprise editions?
Currently, we provide retail and professional editions suitable for individuals, students, and businesses.
- How do I contact support?
You can reach us at support@bookans.com
for any questions or assistance regarding your order.